Terms & Conditions
PRE-TREATMENT CARE
To ensure your treatment is safe and effective, please follow the guidelines below before your appointment:
• Discontinue the use of retinoids (Vitamin A), exfoliating acids (AHAs, BHAs), and active skincare products for at least 5–7 days prior to your appointment.
• Avoid sun exposure, tanning beds, and self-tanning products for at least 7 days before treatment.
• Do not receive Botox or dermal fillers within 4 weeks prior to your facial treatment.
• Avoid waxing, threading, depilatory creams, shaving, or exfoliation in the treatment area for at least 48 hours before treatment.
Please inform your therapist of any medical conditions, medications, allergies, pregnancy, breastfeeding, or recent skin treatments before your appointment.
Arrive with clean skin free from makeup where possible.
Failure to follow pre-treatment instructions may result in the treatment being modified, postponed, or declined for safety reasons.
TREATMENT AFTER-CARE
To support proper skin healing and achieve the best possible results:
• Mild redness, warmth, or sensitivity is normal and usually subsides within 24–48 hours.
• Avoid retinoids, exfoliating acids, and active skincare products for 3–7 days after treatment.
• Avoid makeup for at least 24 hours after your treatment.
• Avoid heat, saunas, steam rooms, hot baths, intense exercise, and sun exposure for 24–48 hours.
• Apply SPF daily and follow the skincare advice provided by your therapist.
• Do not pick, scratch, or exfoliate the treated area while the skin is healing.
Contact your therapist if you experience any unusual or prolonged reactions.
MEDICAL INFORMATION & CONTRAINDICATIONS
Clients must disclose all medical conditions, medications, allergies, and skin concerns before treatment (consultation form).
Certain conditions may prevent treatment or require modification.
These may include but are not limited to:
•Active skin infections, open wounds, or severe acne
•Recent chemical peels or laser treatments
•Use of prescription retinoids (e.g. Isotretinoin/Accutane)
•Pregnancy or breastfeeding (some treatments may be unsuitable)
Failure to disclose relevant medical information may result in treatment refusal or cancellation.
PATCH TESTING
Some treatments may require a patch test at least 24–48 hours before treatment. If a patch test is required and not completed in time, the appointment may need to be rescheduled.
RESULTS & SKIN REACTIONS
Results may vary from person to person depending on skin type, lifestyle, and home care routine.
While treatments are carried out with the highest level of care, individual skin reactions cannot always be predicted.
LATE ARRIVALS
Clients arriving late may have their treatment shortened to avoid affecting the next appointment.
If you are significantly late, the appointment may need to be rescheduled.
RIGHT TO REFUSE TREATMENT
For safety reasons, the therapist reserves the right to refuse or postpone treatment if contraindications are present or if pre-treatment instructions have not been followed.
By booking an appointment, you confirm that you have read and agree to these terms and conditions.
